Professional Customer Service
Taught by Samer Al-Ali
Taking a complaint, writing the reply and turning an angry customer into a loyal one.
Recorded courseRecorded lessons you watch at your own pace and come back to whenever you like.
- 2Chapters
- 4Lessons
- 40 minutesLength
Taking a complaint, writing the reply and turning an angry customer into a loyal one.
What you will learn:
✓ The first minute
✓ Listening to a complaint
✓ The written reply
✓ After the fix
What is inside
4 lessons · 40 minutes
- The first minuteFree preview10′Greeting, name and an open question: how to start the conversation well.
- Listening to a complaint10′
- The written reply10′
- After the fix10′
What students said
Nobody has reviewed it yet.
About the instructor
Samer Al-Ali
Marketing & Media
Journalist and digital marketer; a newspaper editor first, then head of content at marketing agencies.
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Recorded courseRecorded lessons you watch at your own pace and come back to whenever you like.
UniSoftCo